Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@hathats.coffee and send your item to: 67 John Wilson Business Park Whitstable GB CT5 3QT.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 67 John Wilson Business Park Whitstable GB CT5 3QT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY STATEMENT

We take privacy seriously.

HatHats Coffee Company Limited and its subsidiaries ("HatHats", "We", "Us") is a controller of your personal data. We respect your data and your privacy is important to us.

This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights.

You have the right to object to some of the processing which HatHats carries out. More information about your rights and how to exercise these is set out in the “Your Rights” of this notice.

An overview of how we use your data is here.

The registered office of HatHats Coffee Company Limited is 67 John Wilson Business Park, Whitstable, Kent, CT5 3QT.

Contents

1. Summary of how we use your data and your rights

2. Information we collect from you

3. Information we receive from third parties

4. How we use the information and the legal basis

5. Data sharing

6. International transfers

7. Cookies and similar technologies

8. Data retention

9. Your rights

10. Contact details

11. Which HatHats Coffee entity is the controller?

1. Summary of how we use your data and your rights

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We also use your data when you enter competitions or awards that we organise.

We will use your data to comply with laws and regulations. We use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing HatHats carries out. More information about your rights and how to exercise these is set out in the “Your Rights” section of this notice.

When you give consent, you are able to withdraw that consent at any time, for instance by emailing my.data@hathats.co.uk. You can also email my.data@hathats.co.uk to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. Please see “Your Rights” for more information.

You can unsubscribe from marketing communications at any time. To opt-out of direct marketing, including profiling for direct marketing purposes, you can either email marketing@hathats.co.uk or unsubscribe from the bottom of any direct emails we sent you.

Our websites and app use cookies and similar technologies to improve functionality, recognise you and to customise your experience. You can reject and block cookies in your browser settings. Please see our “Cookie Notice” for more information.

If you enable location services on the app, or you access the location finder on our sites and your browser settings allow this, your device may identify and alert you to the nearest HatHats Outlet or other destination we are working with closest to your location.

HatHats Coffee Company is part of the Amelix Group of companies, for details of how personal data is shared with the Amelix group, please see the “Data Sharing’ section below.

2. Information we collect from you

We collect information when you purchase something or use our services or enter our competitions or awards. This includes store visits, using our websites or app, joining our HatHats Reward scheme, or corresponding with us.

In particular:

• We keep the information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, frequency of visits, feedback, marketing opinions and competition entries.
• We record and analyse store, web and app visits, details of your purchases and where you take advantage of our promotions.
• When you sign up to in-store WiFi and give your personal details to gain access we and the WiFi provider check this number and keep a record of this.
• If there is an incident, we log information about it.
• If you engage with us online via our websites or app, our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.
• If you post information online about us or provide feedback, we keep a record.
• If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information (including that you provide to us) such as emails, letters, phone calls, date of birth to our product customer information helplines including those operated by third parties as detailed in Section 5 below.
• We use CCTV in our premises for the prevention and detection of crime and for safety and security reasons, this is held under our CCTV policy.

3. Information we receive from third parties

We receive your information from other people in certain circumstances.

This can happen when:

• Someone buys you an E-Gift. They give your name and email address, so we can send you the E-Gift.
• You participate in market research, such as focus groups or surveys.
• We receive some of your personal details from Zenreach to validate your details for unlimited instore WiFi access.
• Members of the Amelix group may help us operate some of our customer information centre services for HatHats branded products and provide us with information that you supply to them – see section 5 for more details.

4. How we use information and the legal basis

We are allowed to use your data only if we have a proper reason to do so such as:

• To fulfil a contract we have with you;
• When it is in our legitimate interest;
• When you consent to it; or
• To comply with the law.

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests. For more information on this assessment please contact my.data@hathats.co.uk

We have set out below how and why we use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.

When you buy something from us, join our HatHats Rewards scheme, or enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services, including awarding loyalty points if you are a HatHats Rewards member.

To run our business and pursue our legitimate interests, we use your information.

• Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research.
• Further details of our legitimate interests:
• To run and promote our business, we use your information:
• To provide and improve our products and services, including in-store Wifi, HatHats Rewards scheme and HatHats Gift Cards and promotional products, and to respond to you if you contact us.
• To record contact centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts and to deal with concerns or complaints that you may raise.
• When we monitor HatHats websites, social media platforms such as Facebook, Instagram and Twitter and online services including responses to email marketing. If you post comments online or in other media, we capture this information, use it to contact you, and use it to improve our products and services.
• To run competitions and promotions and track which offers seem of interest to you.
• To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.
• To send you emails including offers tailored to your perceived preferences where you are a HatHats Rewards member and your preference settings permit this. We record which emails seem to be of interest to you. Based on your purchase history and membership card usage, some HatHats Rewards members may be offered additional loyalty points.
• To contact you where you provide us with market research feedback or pass this data to a thirdparty business partner of ours for panel market research analysis.
• To administer and run our organised events, including the Beach Clean for Ice Cream, School holiday activities and clubs as well as school competitions and awards and to promote the awards through the publishing of winners details.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

• Monitor HatHats Rewards accounts and review CCTV, record call centre communications and emails.
• Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see “Data sharing” below).
• To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:
• We monitor, and record contact centre communications, including incoming and outgoing calls and emails.
• We verify your identity in certain circumstances.
• We keep records to comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents.

If you give us consent, we:

• Send you electronic marketing, including promotions and offers, in relation to our products and services if you are a member of our HatHats Rewards scheme and inform you of other outlets that award HatHats Rewards points. HatHats Rewards members can subscribe or unsubscribe from our marketing communications at any time. For instance, preferences can be adjusted in account settings online.
• Use cookies or similar technologies on the website, app and in marketing emails, including analytic cookies. For more details on our use of such technologies, have a quick click here to see our Cookie Notice.
• Through the settings on your device, send you push notifications through the app.
• If you use the store locator in the app or site and enable location services, it may notify you of the nearest HatHats Coffee Outlet or an outlet or business serving HatHats Coffee or an event or promotion we are involved with.
• Use data for other purposes where we explain that purpose when we ask for your consent.

When you give consent, you are able to withdraw that consent at any time by contacting us, for instance by emailing my.data@hathats.co.uk If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You can opt-out of marketing by selecting “unsubscribe” in emails or emailing my.data@hathats.co.uk

When the law requires us to process your data we will do so. This can include:

• Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
• When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

5. Data Sharing

HatHats Coffee is part of the Amelix group of companies. Amelix group companies may process your personal data in the course of assisting us with customer information services, for instance, Amelix Group Services.

Amelix Limited operates the HatHats Coffee Coastal Classroom and event booking customer care line and will handle enquiries and concerns regarding the events we partner with. Details of such enquiries and concerns will be shared with HatHats if there is a specific complaint relating to HatHats that Amelix Limited cannot handle.

For some activities HatHats uses third-party service providers, for instance, Amelix Telecom Limited provides WiFi in our stores. When these service providers need customer data from you, we share information with them, such as whether a correct email address has been entered to access WiFi.

In addition to using the companies as described above, we use third-party providers for the following services:

• WiFi (Amelix Telecom/Zenreach Technology)
• Sending promotional offers
• Customer feedback surveys
• Data analysis to enable us to optimise our services (including locations and products) Gift cards (including E-Gifts)
• Loyalty scheme platform
• Insurance
• IT development, support, maintenance and hosting, including the provision of applications and website hosting
• Payments’ processing to enable you to pay by credit or debit card
• CCTV system provision and maintenance
• Administration of our competitions and awards, for example, our work with the schools and colleges for use of our Coastal Classroom spaces.

If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchaser’s advisers. Your information could be passed to the new owners. (You will be notified if this happens).

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

6. International transfers

Sometimes we send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.

If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:

Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Some countries have been deemed adequate by the EU.

Put in place a contract with the recipient that means they must protect it to the same standards as the EEA or use other mechanisms and measures to achieve adequate protection. We also may use the Standard Contractual Clauses published by the EU.

Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.

For our service provider in the US, who helps us with internet authentication in some sites and sends some of our visitor feedback surveys, we rely on Privacy Shield. For further details on the mechanisms used please contact my.data@hathats.co.uk

7. Cookies and similar technologies

Our website, apps and marketing emails use cookies and similar technology. Full information is in our Cookie Notice. This includes information on how to adjust your browser settings to accept or reject cookies.

8. Data retention

We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active user of our site, app provided by us or a third party with our profile on or HatHats Rewards Scheme, to administer and promote our awards and competitions or where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:

• Information on HatHats Rewards members as follows. If you register but do not collect and/or use any points using your card or app within 12 months, your registration points will expire and we may delete your HatHats Rewards account information at that point. If you do not collect and/or use points for 3 years, we will delete your HatHats Rewards account information.
• Personal information related to products and services purchased historically in our online shop for as long as the personal data is required in order for us to fulfil our contract with you, as long as required to service any related warranty and for 6 years from performance of our contract with you.
• Records of payment information in line with tax law and audit requirements.
• Customer feedback and correspondence with our customer services teams for up to 2 years afterwards, depending on the nature of the interaction and any applicable law, such as health and safety. This enables us to respond to any questions or complaints.
• Information to maintain records according to rules that apply to us.
• If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again.
• We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

9. Your rights

You have rights over your personal data.

You can:

• ask for a copy of your information;
• ask for information to be corrected;
• ask for information to be erased or deleted;
• ask for us to limit or restrict processing;
• object to us processing your data, in particular, where we do not have to process the data to meet a contractual or other legal requirement and in relation to processing for direct marketing purposes, including profiling for direct marketing purposes;
• ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.

If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please see Contact Details below. To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.

You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioner’s Office (the “ICO”).

10. Contact details

To exercise any of your rights or to withdraw consent you can email: my.data@hathats.co.uk To discuss or change your HatHats Rewards details, including preference settings, please contact Customer Services on 01227 282 902 or email rewards@hathats.co.uk

For any queries relating to data protection, please contact HatHats Data Protection Officer by email at data.officer@hathats.co.uk or write to them at Data Protection Officer, HatHats Coffee Company Limited, 67 John Wilson Business Park, Whitstable, Kent, CT5 3QT

We may change or update this notice from time to time. We will communicate these as appropriate – for example, by updating our website or, where legally required, by actively telling you about the changes.

11. Which HatHats Coffee entity is the controller?

The controller for your information is HatHats Coffee Company Limited, 67 John Wilson Business Park, Whitstable, Kent CT5 3QT

HatHats Coffee Company Limited runs the HatHats Rewards scheme within Great Britain.

Please remember that when you click a link to go from our website to another website, our Privacy Policy no longer applies. Any browsing and interaction on another website is subject to that website's or third-party notices and policies which we recommend you read. This policy applies solely to data collected and processed by HatHats Cofee Company.

Some stores using the HatHats brand are licenced venues such as those in some colleges. Licenced venues are all committed to protecting your privacy but, just to be clear, each HatHats licenced venue is an independent business and is responsible for the operation of its own stores and compliance with data protection law.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Shopify and third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Shopify Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Shopify Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 

_secure_session_id, unique token, sessional 

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Shopify Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

TERMS OF SERVICE

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OVERVIEW

This website is operated by HatHats Coffee Company Limited. Throughout the site, the terms “we”, “us” and “our” refer to HatHats Coffee Company Limited (hereto referred to as HatHats Coffee). HatHats Coffee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to The Service and Prices

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall HatHats Coffee, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless HatHats Coffee and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 67 John Wilson Business Park Whitstable GB CT5 3QT.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at hello@hathats.co.uk.

Section 21 – Events and Ticketing Terms of Service

By purchasing a ticket through this website you acknowledge that all tickets are non-refundable unless otherwise stated in the event description or the event has to be cancelled or cannot take place in which case a full refund will be made.

Events are often operated by third parties on behalf of HatHats Coffee Company. HatHats Coffee Company nor its associated companies can be held responsible for any loss or damage due to the actions of a third party operating the event on behalf of HatHats Coffee Company Limited or HatHats Coffee Community Spaces Limited.

HatHats Coffee Limited reserves the right to refuse admittance to any event for any reason.

It is important that the ticketholder arrives at the time advertised on the ticket. HatHats Coffee Company or its associated third parties reserve the right to refuse admission without a refund for participants who arrive late or after an event or activity has started.

It is the responsibility of the purchaser to ensure that anyone participating in any event or activity that a ticket has been purchased for complies with all reasonable instruction and arrives at the event or activity with the necessary equipment or clothing to participate in the event.

Tickets purchased via this website or associated websites are not allowed to be resold at a higher price than the published site. Tickets found to be resold or not used by the original purchaser maybe cancelled without notice or refund.

Any ticket purchased for a child under the age of 16 must be accompanied by a responsible adult. One responsible adult can be responsible for up to 4 children.

Where equipment or materials are provided for activities it is the ticket holders responsibility to make sure the equipment is used in the correct way. Damages or loss maybe chargeable to the ticketholder.

Any abuse or acts of violence towards our staff, other users of the space or participants  will not be tolerated at any event or activity, any violence verbal or physical will be reported to the relevant authorities and participants will be asked to leave without refund.

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