App FAQ's

Having trouble with the app? Find our FAQ's here.


FAQ's and Answers

I want my current points to sync onto the app.

To get started on the app and sync your points. You will need to sign up to the app with your card. Tap 'Sign Up: With Your Reward Card'. You will need your Rewards Card to do this.

Next, you will be prompted to scan the QR code on the back of your Rewards Card. Once you have done this you will be asked to enter an email address.

Whichever email address you input will become your login to the app, so remember this.

I don't have a card and I don't want one.

If you don't have a Rewards card and do not want one, you will need to tap 'Sign Up: Digital Only Account'. By doing so, you will only create a Rewards account on the app and you will need to scan your app in store to claim your points.

I don't want my card anymore, can I just use the app?

Of course! Before you dispose of your card, please use it to log in to the app as it will transfer all of your current points onto your profile. Once you're all set up and you've entered a valid email, you can responsibly recycle your card, or hand it back to us and we will recycle it for you.

To do this, tap 'Sign Up: With Your Reward Card' and scan in your QR code and enter the email address you'd like to use for your account. All your points should sync automatically and you're good to go!

I set up a Digital Only Account, but I want a physical card

To do so, you will need to visit one of our stores and pick up a Rewards card. It is important that you let the staff know you are linking it to an existing account. The process is a manual job in between the dust and wires of the back end, so we advise all customers to sign up in store and then link your card to the app, where possible.

We are continuously looking to improve our customer experience and we thank our customers for your patience.

I don't have access to my email address anymore

We get it, things change. If you cannot access your email address, you will need to contact our customer services team who can help change it for you.

How do I know when I have enough points collected for Rewards?

Once you're signed into the app, you can tap on the 'Points' icon at the bottom of the screen. In the top right of the screen, you will see the points you have collected and the amount of Rewards that HatHats currently has available.

On the Rewards tab, you will see a menu of the current active Rewards and the points needed to claim them.

If you see that you are eligible for a Reward and you want to claim it. Pop into one of our stores and show the app to our team members who will be able to claim your Rewards!

How does HatHats protect my Privacy?

We don't spread secrets, or personal information. You can read our Privacy Policy here.


Not found what you're looking for?

Give us a call on 01227 282 902 or email rewards@hathats.co.uk and we'll be glad to help!