Terms and Conditions 

 

Where HatHats Coffee Company Limited “HatHats” agrees to provide a credit account facility to a given customer, the resulting credit account shall be provided on the terms and subject to the conditions set out below. Following any breach of these terms and conditions, HatHats shall be entitled, at its sole discretion, to withdraw a customer's credit facility at any time on written notice, whereupon all monies outstanding at the relevant time shall be immediately payable to HatHats. HatHats reserves the right to amend these terms and conditions at any time and will notify the account holder VIA the billing email address provided. 

 
Account Application 

1. Applications for credit accounts will only be considered from UK registered companies. 

2. Credit accounts of £50.00 or less will be granted to most customers as a default amount 

3. Credit accounts over £50.00 will only be granted to companies who agree to a credit check being undertaken.  

4. HatHats will only award credit facilities to companies that, in its opinion, hold an acceptable credit score.     

5. Credit will only be granted on receipt and approval of a fully completed Credit Account Application Form, a copy of which is available via this link – https://form.jotform.com/HatHatsCoffee/credit-application 

6. Please note that by completing and submitting a credit account application, each customer is confirming its acceptance of the terms and conditions set out in this document.  

7. Without prejudice to any other legal right, HatHats reserves the right to close any credit account where the customer's annual HatHats sales or credit rating, in either case, falls below what HatHats deems to be an acceptable level.  

8. HatHats reserves the right to cancel the account customer scheme at any time without notice. 

 
Payment Terms 

9. HatHats standard payment terms are 10 days from the date of any HatHats invoice.  

10. HatHats will provide a weekly invoice of the account spend for the previous week Mon-Sun. 

11. On payment of invoice your account will be credited, bringing you credit limit back to your pre-agreed amount. 

12. If your account exceeds the credit limit you will be unable to spend on the account. 

13. We are unable to take card payments at the till to clear account balances, although our accounts team are able to send direct payment links.  

14. We are unable to give a breakdown of sales per card. If you require different credit limits for different people or departments please select the multidepartment option on the credit application form. 

15. A customer's failure to comply with the above payment terms will result in HatHats's withdrawal of credit account facilities from that customer.  

16. Where invoices are not settled on time, HatHats reserves the right to charge interest in relation to the unpaid sum, calculated at a rate of 2% above the Bank of England base rate for each 30 day period during which the principal sum remains outstanding, such interest being immediately due and payable in addition to any previously outstanding amount. 

17. Where a debt remains unpaid for period in excess of 60 days from the date of invoice, HatHats shall be entitled to place the outstanding debt in the hands of a debt collection agency, whereupon the customer shall be liable for all costs incurred in enforcing and collecting the debt concerned.    

 
Charges & Invoicing 

18. HatHats issues HMRC compliant invoices, which as a minimum include the following information: 

19. Invoice number and date. 

20. HatHats name, address and VAT registration number (if applicable) 

21. Customer name and address 

22. Date range of charges, department breakdown of spend (if applicable) 

23. Areas of availability 

24. All HatHats stores on the Discovery Park site, and vendors using the HatHats POS system will accept account card payments 

25. Physical cards must be presented at the point of sale 

26. Cards may only be used at the Discovery Park site, they should not be presented at any other HatHats outlets outside of the Discovery Park Location.  

 

Lost /Damaged Cards 

27. You are responsible for the distribution and safe keeping of scannable cards.  

28. Should a card be lost HatHats will need to cancel and reissue all cards on your account to ensure no one is spending without authorisation on your account. 

29. HatHats reserves the right to charge a £5 replacement fee for every card which is required to be recreated due to loss of a card. 

30. HatHats will not be liable for any unauthorised account spend due to the loss of a card or sharing of account information. 

 

Data protection 

31. HatHats complies with the conditions of the Data Protection Act 2018 when collecting personal data. The data collected will only be that offered by the user and will only be used for the purposes of Account Customer scheme and will not be disclosed to any unauthorised person or organisation. 

 

Feedback procedure 

32. All feedback regarding any aspect of the hospitality outlets should be directed to the manager of the particular unit/area. 

33. Feedback for the Account Customer Scheme should be made by emailing finance@hathats.co.uk. 

 

Limitations of service 

34. HatHats will endeavour to ensure Account Customer Accounts and the necessary infrastructure are working to process purchases by account holders. However, the HatHats cannot guarantee the accounts and infrastructure will work all the time as we are reliant on third party point of sale software and hardware. There may, from time to time, be issues that temporarily prevent accounts or infrastructure from working. HatHats will look to minimise any inconvenience caused 

35. To report a concern or problem with the infrastructure or accounts, please email finance@hathats.co.uk.