Supervisor - Hangloose, Bluewater (20 hour Part Time)

We're looking for a Supervisor to join the team at our site at Hangloose in Bluewater, Greenhithe.

HatHats is a business that obsesses about customer service and going above and beyond for the communities we serve. We need someone who will fit into our fantastic coffee and hospitality spaces at Hangloose, or someone who is genuinely willing to learn how. Experience behind a coffee machine or in hospitality settings is useful, but it's not what we hire on.

We need people with a can-do, positive attitude who can help deliver the HatHats experience to the tenants and clients at the site.

The important bits

Your location of work will be HatHats Hangloose. We have a number of positions available either part time or full time and are happy to offer permanent contracts to the right people. Full training is provided from day one.

There is plenty of free parking at the site, and having a driving licence and means of transport will be handy.

This site operates Monday - Sunday, including bank holidays. Whilst shifts start from 07:30 in the morning and usually finish late afternoon. We occasionally have out of hours events that we need support with.

What you'll be doing

It is virtually impossible to list all tasks that the outlet supervisor role consists of, however we have listed some of the responsibilities of the role below. As mentioned above, you will receive full on-the-job training to be able to confidently fulfil these responsibilities.

• Leading on the day-to-day operations of the space, working closely with the outlet manager and outlet assistant manager
• Ensuring that staff on shift are producing drinks and food to the standard of the business
• Taking the lead for the cleanliness of the venue whilst on shift.
• Ensuring that all reporting during the shift is completed accurately, including reports for Environmental Health Organisation
• Cash up at the end of the day
• Conducting a monthly stock take
• Customer service and complaint resolution
• Being a key holder for the outlet; opening and closing the outlet
• Making and serving hand-crafted drinks
• Cleaning and clearing tables
• Crepe making
• Till operation
• Re-stocking products
• Assisting with training new team members, as directed by the outlet manager and outlet assistant manager
• Ensuring that the outlet is prepared for any events taking place (hosted at HatHats, hosted by HatHats, or community events taking place in HatHats locations)
• Using own initiative and creativity to plan and create content for the HatHats social media channels. In addition to producing content, when requested by Head Office, you will be required to feature on the HatHats vlog, that is posted on social media channels and YouTube
• Attending outlet team meetings

What we're looking for

A genuine people person, calm under pressure, reliable, and a strong team player. Someone with good initiative who doesn't need to be told twice and actually enjoys talking to customers and permanently wears a smile..

How joining works

We start with a Discovery Session at one of our sites which is a presentation from our founder to see whether it feels right before anyone commits to anything. If it does, the next step is a formal application followed by onboarding. We'd also recommend watching a few of our vlogs before you apply at www.youtube.com/hathatscoffee.

About HatHats

HatHats Coffee was founded in 2015 by Louis and Lisa Hurst, starting from a vintage Citroën van and growing into a multi-site business across Kent. We take coffee seriously, we look after our people, and doing the right thing isn't a value on a wall, it's how we actually make decisions.